All charges are shown in US Dollars. Payments are to be made in US dollars and must be drawn from a US bank. Bird Hosting accepts the following types of payment:
- Check or Money Order
- Credit Card (VISA, MasterCard, American Express, Discover)
- Bank Wire Transfer
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Bird Hosting your credit card information, you authorize Bird Hosting to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Bird Hosting’s Billing Policy in the TOU. Charges subsequent to your initial order will accumulate in your account until such charges exceed $6.95. Bird Hosting will then automatically charge your credit card on the next Account Statement Date. You are responsible for directly updating, or notifying Bird Hosting, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.
Billing Cycles (Terms)
Bird Hosting offers three Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months) and Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges. Non-credit card payment methods are limited to Annual or Quarterly Billing Cycles.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.
All additional features added to an account are charged monthly. Additional items are non-refundable.
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify Bird Hosting that you would like to cancel your account.
Bird Hosting does not mail paper invoices or statements. Statements can be viewed and printed through SiteControl. Customers may elect to receive their monthly account billing statement via email. This option may be selected in SiteControl.
Returned (NSF) Checks
Bird Hosting charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by Bird Hosting.
Bank Wire Payments
Bird Hosting does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.00USD processing fee by an intermediary bank in New York. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Bird Hosting or the amount credited to your account will be less than your intended payment.
Customers that wish to reactivate a closed account will be assessed a $19.95 reactivation fee. A $99.95 fee will be assessed if Bird Hosting restores your data files to your reactivated account.
Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same platform will be charged a $19.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.
Customers that elect to change plans to a different operating system platform will be charged a $19.95 platform change fee.
Account Splits and Mergers
Bird Hosting encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that Hostway separate one or more plans contained under one account into separate accounts. The fee for this service is $19.95 for each new account created and is charged to the new account. Please direct all requests for these services to: firstname.lastname@example.org
Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact Bird Hosting’s Customer Relations Team, Monday through Friday, 7:00 A.M. to 6:00 P.M. PACIFIC TIME, at (1-877-740-BIRD). Bird Hosting’s Customer Relations Specialists will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact Bird Hosting’s Billing Team via email at email@example.com
Cancellation requests must be received by Bird Hosting a minimum of thirty (30) days prior to the end of your Billing Cycle for dedicated server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Bird Hosting. Bird Hosting is unable to cancel your account effective for a future date. Bird Hosting will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Bird Hosting as soon as possible.
Bird Hosting does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Bird Hosting’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Bird Hosting Corporation reserves the right to cancel any account, at any time, without notice, for any reason Bird Hosting Corporation considers appropriate.
30-Day Money Back Guarantee
Each of Bird Hosting’s shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; items and services ordered through the reseller program; domain parking plus; and overage fees.
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.
Credit Card Disputes/Chargebacks
Bird Hosting has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Bird Hosting’s discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.
Bird Hosting’s policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.